Order Processing, Dispatch & Delivery

1. OUR DELIVERY COMMITMENT

At SamSeth, every jewellery order goes through payment verification, product verification, quality inspection, secure packing and dispatch before it is handed over to the courier.

STANDARD DELIVERY COMMITMENT

3–7 BUSINESS DAYS

from successful payment and order confirmation for products that are in stock and available for dispatch.

Typical timeline:

Order & Payment Confirmation: Day 0

Processing & QC: Day 0–1

Packing & Dispatch: Day 1–2

Courier Transit: Day 2–7

Customer Delivery: Generally within 3–7 business days

2. IMPORTANT DEFINITION

“Business Day”

For this policy, a business day means a day on which SamSeth's order-processing operations are functioning.

Sundays and officially declared holidays may not be counted as business days.

The exact delivery date may vary depending upon:

Customer location

Courier serviceability

Product availability

Payment confirmation

Order verification

QC requirements

Public holidays

Weather

Natural events

Transportation disruptions

Courier delays

Other circumstances beyond SamSeth's reasonable control

3. CUSTOMER-FACING DELIVERY PROMISE

Recommended website wording:

🚚 FAST & SECURE DELIVERY

Orders are generally delivered within 3–7 business days after successful payment and order confirmation.

In-stock products are normally dispatched within 1–2 business days.

For selected Ahmedabad/local deliveries, faster delivery may be available depending on location and service availability.

The estimated delivery date will be communicated to the customer wherever applicable.

4. COMPLETE ORDER-TO-DELIVERY ROADMAP

5. STAGE 1 — ORDER RECEIVED

Target: Immediate

Once the customer successfully places an order, the system should generate an:

ORDER ID

The customer should receive an order confirmation containing, where applicable:

Order ID

Product name

Product SKU

Quantity

Order value

Payment status

Shipping address

Estimated delivery window

Customer status:

ORDER RECEIVED

6. STAGE 2 — PAYMENT VERIFICATION

Target: 0–4 working hours

Because SamSeth does not offer Cash on Delivery, the order must be successfully paid before processing.

The team verifies:

Payment success

Amount received

Transaction ID

Order amount

Payment status

Successful:

PAYMENT VERIFIED

Pending:

PAYMENT ON HOLD

Failed:

PAYMENT FAILED

Important:

The delivery commitment starts only after successful payment and order confirmation, not merely after the customer places an order.

7. STAGE 3 — ORDER VERIFICATION

Target: Same business day

SamSeth verifies:

Customer name

Mobile number

Email

Shipping address

PIN code

Product SKU

Size

Quantity

Product variant

Applicable offer

Promotional gift, if applicable

If additional verification is required, the order may be placed on hold until the issue is resolved.

8. STAGE 4 — STOCK & SKU VERIFICATION

Target: Same business day

The actual physical product must be matched against:

ORDER ID → SKU → PRODUCT → SIZE → QUANTITY

Only after physical stock is confirmed should the product be allocated to the order.

Status:

STOCK CONFIRMED

9. STAGE 5 — QUALITY CONTROL

Target: Same day / within 1 business day

Before dispatch, the jewellery undergoes QC.

QC includes:

Correct design

Correct SKU

Correct size

Correct quantity

Correct metal/purity specification

Stone condition

Setting

Clasp

Surface finish

Polish

Overall appearance

Result:

QC PASS → Continue

QC HOLD → Investigate

QC FAIL → Replace / Resolve

10. STAGE 6 — PROMOTIONAL OFFER & GIFT VERIFICATION

Where the customer qualifies for “Chandi Pe Chandi Free”, verify:

Generation

Family Status

Points

Milestone

Eligible purchase value

Gift eligibility

Gift weight

Gift SKU

Gift quantity

Example:

₹5,000 eligible purchase

→ 50 Points

→ SamSeth Aura

→ Silver Family

→ 1 g Silver Coin Gift

11. STAGE 7 — INVOICE

Target: Before packing

The applicable invoice should be generated and checked against the order.

The invoice should correspond with:

Customer + Product + SKU + Quantity + Amount + Taxes + Payment

12. STAGE 8 — SECURE PACKING

Target: Day 1–2

The jewellery should be packed securely in SamSeth packaging.

Packing checklist:

☑ Correct jewellery

☑ Jewellery box

☑ Product documentation, where applicable

☑ Invoice/documentation

☑ Care instructions

☑ Thank-you card

☑ Promotional gift, if applicable

☑ Gift documentation, if applicable

☑ Protective outer packaging

☑ Shipping label

13. STAGE 9 — PACKING QC

Target: Before dispatch

A second verification should ideally be completed before the package leaves SamSeth.

Verify:

ORDER ID

↓

SKU

↓

PRODUCT

↓

SIZE

↓

QUANTITY

↓

GIFT

↓

DOCUMENTS

↓

CUSTOMER ADDRESS

↓

SHIPPING LABEL

↓

SEALED PACKAGE

Status:

PACKING QC PASSED

14. STAGE 10 — DISPATCH

Target:

Normally within 1–2 business days

for in-stock products after successful payment and order confirmation.

Once handed to the courier:

Status changes to:

DISPATCHED

The AWB/tracking number should be recorded.

15. STAGE 11 — CUSTOMER DISPATCH NOTIFICATION

Immediately after dispatch, the customer should receive:

YOUR SAMSETH ORDER HAS BEEN DISPATCHED

Order ID: #[Order ID]

Courier: [Courier Name]

Tracking/AWB: [Number]

Estimated Delivery: [Date / Delivery Window]

Track Your Order: [Tracking Link]

Suggested message:

Dear [Customer Name],

Your SamSeth 925 Silver Jewellery order #[Order ID] has been successfully dispatched.

Your order is now on its way to you.

Estimated delivery: [Date/Window]

Thank you for choosing SamSeth 925 Silver Jewellery.

SamSeth — Makes You Shine

16. STAGE 12 — COURIER TRANSIT

Normal target:

2–5 business days after dispatch

The actual transit time depends on:

Destination

Courier network

PIN code

Serviceability

Weather

Public holidays

Transportation conditions

17. STAGE 13 — DELIVERY

Overall customer commitment:

3–7 BUSINESS DAYS

The delivery clock is calculated from:

Successful Payment + Order Confirmation

not from the time the customer merely adds the product to the cart or initiates payment.

18. LOCATION-BASED DELIVERY COMMITMENT

I recommend publishing a practical location-based commitment rather than promising one identical timeline for every Indian PIN code.

Important:

These should be communicated as estimated delivery windows, unless SamSeth has a specific courier service guaranteeing the delivery date.

19. SAME-DAY / EXPRESS DELIVERY

If SamSeth later introduces express delivery, it should be treated as a separate service.

Example:

Ahmedabad Express Delivery

Orders placed before a specified cut-off time:

Same Day / Next Day

subject to:

Product availability

Payment confirmation

PIN-code serviceability

Express delivery availability

Additional delivery charges, if applicable

Do not advertise same-day delivery across all products unless SamSeth can operationally fulfil it consistently.

20. ORDER CUT-OFF TIME

I recommend establishing a fixed daily cut-off.

Suggested policy:

Orders received and successfully paid before 2:00 PM on a business day will normally be processed on the same business day.

Orders received after 2:00 PM will normally be processed on the next business day.

This makes your delivery commitment much easier to manage.

21. EXAMPLE — CUSTOMER ORDER

Customer places order:

Monday, 11:00 AM

Payment successfully confirmed:

Monday, 11:10 AM

Order verified:

Monday

QC:

Monday

Packing:

Tuesday

Dispatch:

Tuesday

Courier transit:

Wednesday–Friday

Expected delivery:

Wednesday–Monday

subject to the destination and courier network.

22. EXAMPLE — ORDER AFTER CUT-OFF

Customer places order:

Monday, 6:00 PM

Payment confirmed:

Monday evening

Since the order was received after the 2:00 PM cut-off:

Processing begins:

Tuesday

Dispatch target:

Tuesday/Wednesday

Delivery:

Normally within the applicable 3–7 business-day window.

23. ORDER HOLD & DELIVERY TIMELINE

The delivery commitment may be extended when an order is placed on hold because of:

Payment verification

Incorrect/incomplete address

Customer confirmation

Product availability

SKU mismatch

QC issue

Promotional eligibility verification

High-value order verification

Courier serviceability issue

The customer should be informed if such a hold materially affects the estimated delivery date.

24. PRODUCT NOT IN STOCK

For products that are not immediately available:

DO NOT PROMISE THE STANDARD 3–7 DAY DELIVERY.

Instead communicate:

PRE-ORDER / MADE-TO-ORDER / BACK-ORDER

Estimated dispatch: [X] business days

Estimated delivery: [X–Y] business days after dispatch

The customer should be informed before payment, wherever practical, if the product has a materially longer processing period.

25. CUSTOMISED / SPECIAL ORDERS

Customised jewellery, resizing, engraving, special packaging or other products requiring additional preparation should have a separate timeline.

Recommended wording:

“Customised or specially prepared products may require additional processing time. The estimated dispatch and delivery timeline will be communicated to the customer before order confirmation.”

26. DELIVERY DELAYS

If an order is delayed beyond the originally communicated estimated delivery window, SamSeth should:

Check courier status.

Identify the reason for delay.

Contact the courier where required.

Update the customer.

Provide a revised estimated delivery date.

Customer communication:

“Your SamSeth order is currently delayed in transit. We are coordinating with our delivery partner and will keep you updated regarding the revised delivery timeline.”

27. EXCEPTIONAL CIRCUMSTANCES

Delivery timelines may be affected by circumstances outside SamSeth's reasonable control, including:

Natural disasters

Severe weather

Floods

Strikes

Public disturbances

Government restrictions

Transportation disruption

Courier network disruption

Unexpected logistics failures

Other force majeure events

In such cases, the standard delivery commitment may not apply.

28. CUSTOMER DELIVERY COMMITMENT — SHORT VERSION

This is the version I recommend putting directly on your website:

🚚 SAMSETH DELIVERY PROMISE

Free/Standard Delivery: 3–7 Business Days

In-stock orders are normally dispatched within 1–2 business days after successful payment and order confirmation.

Ahmedabad customers may receive eligible orders within approximately 1–3 business days, subject to PIN-code serviceability and product availability.

Remote/special service locations may require additional time.

Customised, pre-order or made-to-order products may have different processing timelines.

You will receive tracking details once your order has been dispatched.

29. CUSTOMER TIMELINE — VISUAL ROADMAP

🛒 ORDER

Customer places order

DAY 0

↓

💳 PAYMENT

Payment successfully verified

DAY 0

↓

🔍 VERIFICATION

Customer + SKU + Stock

DAY 0

↓

💎 QC

Jewellery Quality Check

DAY 0–1

↓

📦 PACKING

Secure SamSeth Packaging

DAY 1–2

↓

🚚 DISPATCH

Courier Handover

DAY 1–2

↓

📍 TRANSIT

Courier Network

DAY 2–7

↓

🏠 DELIVERY

CUSTOMER RECEIVES SAMSETH

Normally within 3–7 business days

30. INTERNAL SLA — SAMSETH TEAM

For operational discipline, I recommend setting stricter internal targets than the customer-facing commitment.

Why this matters:

If you promise customers 3–7 days, your internal team should aim for 1–2 days dispatch, leaving the remaining time for courier transit.

31. SAMSETH'S RECOMMENDED CUSTOMER PROMISE

⭐ THE 1–2–3–7 RULE

This is an easy system for your team and customers to remember:

1

Quality & order processing within 1 business day

2

Dispatch within 2 business days

3

Fast local delivery from approximately 3 business days

7

Standard nationwide delivery generally within 3–7 business days

This gives SamSeth a strong but realistic delivery promise without unnecessarily guaranteeing a specific courier delivery date.

32. FINAL CUSTOMER-FACING POLICY

📦 ORDER TO DELIVERY

STEP 1 — ORDER

Place your order and complete payment.

STEP 2 — CONFIRM

SamSeth verifies your payment, order and product availability.

STEP 3 — QUALITY CHECK

Your jewellery is inspected before packing.

STEP 4 — PACK

Your jewellery is securely packed in SamSeth packaging.

STEP 5 — DISPATCH

Your order is normally dispatched within 1–2 business days.

STEP 6 — TRACK

You receive your courier tracking details.

STEP 7 — DELIVER

Your order is generally delivered within 3–7 business days after successful payment and order confirmation.

SAMSETH DELIVERY PROMISE

“ORDER TODAY. WE CHECK IT. WE PERFECT IT. WE PACK IT. WE SEND IT. YOU SHINE.”

SAMSETH 925 SILVER JEWELLERY

Makes You Shine