Return & Exchange Policy

At SamSeth, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 7 days of receiving the product, subject to the conditions below.

1. 7-Day Return Policy

Customers can request a return within 7 days from the date of delivery.

The product must be unused, unworn and in its original condition.

The original SamSeth jewellery box, packaging, authenticity certificate, weight  tags and other accessories must be returned.

The product should not have any scratches, damage, alteration, polishing or signs of use.

The return request must be submitted through the approved SamSeth customer-support channel. Customer should contact on  whatsapp with product photo and details then after approval from SAMSETH customers will be informed about return process.

2. Exchange Policy

Exchange requests can be made within 7 days of delivery.

The jewellery must be unused and in its original condition.

Exchange is subject to product availability.

If the replacement product has a higher price, the customer must pay the difference.

If the replacement product has a lower price, the difference will be adjusted/refunded according to SamSeth's applicable payment policy.

3. Wrong or Damaged Product

If you receive:

A wrong product

A damaged product

A defective product

A product with a missing part

please contact SamSeth within 48 hours of delivery.

Customers should provide clear photographs/video of the product and packaging when reporting the issue. After verification, SamSeth will arrange an appropriate replacement or refund.

4. Products Not Eligible for Return/Exchange

Return or exchange will not be accepted if:

The product has been worn or used.

The product has scratches, damage or signs of wear.

The product has been modified, resized, repaired or altered by anyone other than SamSeth.

The product is returned without its original packaging, certificate, weight tags or accessories.

The product is damaged due to improper handling or storage by the customer.

The return request is made after the 7-day return period.

5. Return Shipping

For an incorrect, damaged or defective product, SamSeth will bear the applicable return shipping cost after verification.

For a change-of-mind return, return shipping charges may be deducted from the refund, where applicable.

Returns & Cancellation

If an eligible purchased product is returned or the transaction is cancelled, any promotional gift issued in connection with that purchase or milestone may be required to be returned.

The gift must be returned in its original condition along with original packaging, certificate, weight tags or accessories.

If the gift is not returned, SamSeth may adjust its applicable value against the customer's refund or other amount payable, subject to applicable law.

6. Refund

Once the returned product reaches SamSeth, it will be inspected.

If the product meets the return conditions, the refund will be processed through the applicable payment method. Please note If the gift is not returned, SamSeth may adjust its applicable value against the customer's refund or other amount payable, subject to applicable law.

Refund processing may take 5–7 business days after approval, depending on the payment/banking service.

7. Important Jewellery Safety Rule

Customers should carefully check the product before wearing it.

Once jewellery has been worn, damaged, altered or used, it may not qualify for return or exchange.

8. Return Inspection

All returned jewellery will be inspected by SamSeth.

If the product does not meet the return conditions, SamSeth may reject the return and send the product back to the customer.

9. Final Sale Products

Products specifically marked as "Final Sale" or "Non-Returnable" are not eligible for return or exchange unless the product is received damaged, defective or incorrect.

10. Policy Transparency

There are no hidden return conditions. Customers can contact SamSeth customer support before placing a return request if they have any questions.

For Return/Exchange Support: WhatsApp only: [+91-7990750256]