Hallmark 925 Certified Silver Jwellery
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Frequently Asked Questions
Everything you need to know about SamSETH 925 silver — purity, sizing, shipping, returns and more.
Product & Quality
Yes. Every SamSETH piece is made of 92.5% pure sterling silver, is BIS hallmarked, and comes with an authenticity certificate — so you always know exactly what you’re wearing.
Sterling silver can naturally oxidise with time, moisture and air — this is normal for all real silver. To keep it bright, store each piece in its pouch, keep it away from perfume, water and humidity, and gently clean it with a soft cloth. With basic care, your silver stays beautiful for years.
925 sterling silver is generally hypoallergenic and comfortable for daily wear, including for most sensitive skin.
Yes — an authenticity certificate is included in the box with every order, confirming your jewellery is genuine 925 hallmarked silver.
Sizing & Fit
Our rings are available in Indian sizes 10, 12 and 14, as well as an adjustable option that fits most fingers.
Bracelets, earrings and pendant sets are free size, so there’s no sizing needed.
You can use our on-site Ring Size Guide, measure an existing ring that fits you, or simply WhatsApp us and we’ll help you choose the right size.
Orders & Shipping
Orders are usually processed and shipped within 48 hours. Personalised items take a little longer to craft. If your order has both personalised and regular items, we may split it so the regular items reach you sooner.
We offer free shipping on all orders above ₹449 across India.
Once your order ships, you’ll receive tracking details on WhatsApp, email and SMS.
Yes, we deliver pan-India to serviceable pin codes.
Returns, Exchange & Refunds
We offer easy 15-day returns on all unused and unworn items — no questions asked. Please note that personalised jewellery, perfumes, candles, coins, utensils and God idols are not eligible for return, except in the case of a defective or incorrect product.
Once we receive your returned item back at our warehouse and it passes inspection, your refund is initiated at the original purchase price shown on your invoice.
Yes — you can request a replacement or exchange under the same conditions as returns. The replacement is shipped once the original item has been picked up.
You can raise a return request from our website, or simply contact our customer support team and we’ll guide you through it. Please keep a 360° unboxing video handy for any missing/empty-parcel claims.
Payments
We accept UPI, credit & debit cards, net banking, wallets, and partial Cash on Delivery (COD).
Yes. Checkout is fully secure and your card details are encrypted during payment — we never store sensitive card information.
Gifting, Offers & Rewards
Yes — every order arrives in beautiful, gift-ready packaging, and you can add a personal message card at checkout.
Select products can be personalised (such as name or initial engraving). Personalised items take a little longer to craft and are not eligible for return.
Yes — active coupon codes can be applied at checkout. Look out for our current offers on the homepage.
Yes — with SamSETH Rewards you earn points on every order, and with Refer & Earn you and your friend both save when they shop.
